London IT Support Services

Get business-critical IT support in London and the South East

   IT support issues responded to within 10 minutes

   No hidden cost with fixed monthly payments

   96% of our clients are completely satisfied with our service

   Full technology suite coverage

Get scalable business-critical IT support in London and the South East

See exactly what you get with our IT support service

BlackStone Associates delivers hassle-free IT Consulting, Managed IT Services and IT Support in London and the South East for startups and small and medium businesses and organisations.

From our head offices in Windsor, Berkshire, we serve business and organisations, with 1 to 250 users, across London and the South East, providing IT Support, IT Consultancy and Managed IT Services.

We are experienced in providing IT Support and specialist technology solutions for small to medium sized businesses in all sectors.

Choice

Packages from only £10 per user per month

Flexible

One-off IT Support or Managed IT Services

Transparent

On-call engineers - No hidden charges

Cost-efficient

We charge only per user, not per device

London IT Support

To enquire about our IT support and Managed IT services, please contact us and a member of our team will be happy organise the best time for your FREE consultation:

01753 369 701

contact@ba-tss.co.uk

Fast response times

Instantaneous and direct phone access

Highly flexible and cost-effective

Specialist capabilities and experience

Aligned and scalable to your business

Business-critical IT Support for Small and Medium Businesses

We understand that having IT Support on hand to solve problems quickly and efficiently is key to your productivity and success.

We provide consistent and efficient IT support - guaranteeing quality and peace of mind for you - our IT Support services gives you greater financial control and allows you to focus on your business.

Focusing on businesses with up to 250 users, we take a long-term interest in the IT health of the companies and organisations we serve. Our engineers will react quickly to your daily concerns and are dedicated to helping you improve productivity while reducing stress by providing the right IT solutions.

With highly skilled technical, technology & support services to intelligently support and scale to your organisation, our IT support services range from the basic IT Support using either subscription support based in per user per month, to banked hours or for full outsourcing.

IT Support for small and medium businesses

Business Essentials

From
£75
per hour*

  • No contract
  • Ideal for startups & small businesses (1-4 users)
  • Pay only for what you use
  • Industry leading SLA

* During business hours. From £95 per hour out of hours. Terms apply.

Business Core

From
£10 per user*
per month

  • Unlimited remote support
  • 15 minute target response
  • PC & Mac support
  • Next day onsite response
  • Change & Patch Management
  • Third party management
  • Anti-Virus Protection
  • 24/7 Server & Network monitoring
  • Website hosting & maintenance
  • Online Backup

*based on more than 10 users

POPULAR
Business Onsite

From
£40 per user*
per month

  • Unlimited remote support
  • Unlimited onsite support
  • 15 minute target response
  • PC & Mac support
  • Next day onsite response
  • Change & Patch Management
  • Third party management
  • Anti-Virus Protection
  • 24/7 Server & Network monitoring
  • Website hosting & maintenance
  • Online Backup
  • IT Roadmap, IT Reports, Licensing and Warranty management
  • *based on more than 10 users

Business Advanced

From
£70 per user*
per month

  • Unlimited remote support
  • Unlimited onsite support
  • 15 minute target response
  • PC & Mac support
  • Same day onsite response
  • Change & Patch Management
  • Third party management
  • Anti-Virus Protection
  • 24/7 Server & Network monitoring
  • Website hosting & maintenance
  • Online Backup
  • IT Roadmap, IT Reports, Licensing and Warranty management
  • Network Optimisation
  • Scheduled maintenance
  • Scheduled ongoing engineering visits

*based on more than 10 users

What we deliver

Instant IT Support in London
IT Support

1st, 2nd & 3rd line IT support from our Berkshire offices with industry leading SLAs. We also provide out-of-hours & 24/7 IT Support.

Incident Management

Efficient and fast IT incident resolution utilising best practices, whilst ensuring users are kept informed of progress at each stage.

Change Management

User management, including starters & leavers, installation of office & productivity software and co-ordination with vendors.

Anti-Virus

Protection for your PC's & Servers from viruses, malware and spyware. Anti-virus updates, virus cleanups and assessments.

Server & Network Monitoring

Pro-active, 24/7 monitoring to identify where problems are occurring & add capabilities to help reduce issues & downtime.

Patch Management & Maintenance

Elimination of vulnerabilities, patching in an orderly manner and ensuring systems are kept up to date in line with vendor guidelines.

Website Hosting & Maintenance

Hosting and maintenance of your website, perfect to ensure you have fresh content each month, with full site and database backup.

Backup and Replication

Protection of your business data with an automated, UK based, secure 256 AES encrypted and offsite backup service.

Service Extensions

Our IT Support packages, with industry leading SLAs and premium services included as standard, provide you with great value. Further tailor your IT support package with our add-ons to build an IT support service to meet your organisation's specific needs.

24/7 IT Support & Extended IT Support

We can provide cover through the night or 0600 to 2300, 7 days a week.

Simple and easy packages to allow you to tailor your support service to your needs.

Contact us for more details

Phone & Printer Essentials

Add your phones and/or printers under your support contract for ease.

Prices start from as little as £9 per device per month.

Contact us for more details

Enhanced Cyber Security

Our standard support packages include foundational cyber security measures.

Choose from our 3 cyber security packages to further enhance your cyber security.

Contact us for more details

360° Network Protect

Monitor and protect your LAN/WAN/Wi-Fi networks 24/7.

Optimise your bandwidth and ensure quality of service and uptime.

Contact us for more details

Website Maintenance

Our enhanced website maintenance packages start from £79 per month.

Ensure your website is kept updated & get backup, hosting and regular traffic reports.

Contact us for more details

Small Business SEO

Don't get left behind your competitors on search engines like Google.

Our SEO packages are cost concious and ideal for small to medium businesses.

Contact us for more details

Our IT Support services are ideal for your business if...

You require 1st-line to 3rd-line support

You are a SME with up to 250 people in your organisation

You would like 24/7 x 365, 'out of hours', or on-demand support

You want access to your IT support instantly, within just minutes

You need a IT support company which helps you achieve your business goals

Get IT support - easy as 123!
1

Contact us

Simply give us a call on 01753 369 701 or contact us
using our quick and easy online form.

2

We'll have a chat

You'll get to speak to our IT support engineers to discuss
your business aims to ensure our service is tailored for your business

3

You get IT support

You pay a fixed monthly amount based on your user count and
benefit from unlimited IT support, administration and consulting.

Ready for efficient technology advice from
experts for your business?

Give us a call on  01753 369 701  or fill in the form below
and our technology specialists will be in touch

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